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Refunds Policy

 

Upon deposit payment and delivery/collection of Just Joy Events Ltd rented items, the customer agrees to all terms and conditions.

1. Just Joy Events will asses each refund request on a case by case basis. Any complaints must be made within 24 hours. We are able to offer other solutions such as resending the product or resending a different product to the same value. The remedy will be determined at our complete discretion.

 

2. For hire services, there is no refund if cancelled within one week before the event date, 25% refund if cancelled before 2 weeks, 50% refund if cancelled between 2 weeks and 4 weeks, 100% refund if cancelled before 90 days, subject to a cancellation fee of $50.

 

3.No refunds are available for cancellation of goods once balloons have been inflated or inflated balloons have been dispatched.  A change of mind once the balloons have been inflated has no refunds policy as we are unable to reuse any of the materials.

 

4. In the unlikely event that you feel we have not provided the gift that you have ordered, we will investigate the circumstances and if required, a partial refund or credit may be duly issued.

 

5.No refunds will be provided for items that are hired and not utilised.

 

6. Once balloons have been delivered, we will deem that the balloons are accepted as-is condition and no refunds will be issued It is your responsibility for the balloons once they are collected.  If we are delivering the balloons and there is a problem, we will make sure it is replaced.

 

7. We DO NOT REFUND if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.

 

8. We will not provide a refund or replace a product that has been misused, mishandled or incorrectly installed or serviced after a successful delivery.

 

9. You are not entitled to a refund if we are unable to deliver your order due to being supplied with an incorrect address or being unable to access a secure property.

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