Cancellation Policy
Upon deposit payment and delivery/collection of Just Joy Events Ltd rented items, the customer agrees to all terms and conditions.
1. Just Joy Events Ltd cannot cancel any order that has already been made up, even if the order is not yet delivered. unless cancellations made 90 days or more in advance of the event date due to the specific flowers have been ordered in specially to fulfill the order and organised most of your items and in circumstances where we have had to purchase special order items (such as plinths, backdrops etc) we are unable to provide any refund on these items. We are happy to rebook it to a diffetent dates, restocking fee might apply. We reserve the right to charge for these specific blooms and purchased items even if order is cancelled before make up.
2. Custom hire order cancellation/changes may incur a cost and will be subject to hire item/s
3. Cancellation made by the Hirer must be in writing as soon as possible（Email: info@justjoyevents.co.nz） and received by the Owner at least 30 days prior to the hire date. Cancellations made after the deposit has been made will be subject to the following:
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Cancellations made 90 days or more in advance of the event date, will receive a 100% refund minus administration fee $50. Any items already purchased by Just Joy Events Ltd for your hire/event will be charged to the client.
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Cancellation made four weeks or more prior to the hire date will result in a loss of 50% of the total booking cost.
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If the customer cancels four to one week from their collection/delivery date, they will be refunded 25% of their deposit.
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Cancellation made less than 7 days prior to the hire date will result in a loss of 100% of the total booking cost.
4. The Owner may, at their discretion, offer the Hirer the opportunity to reschedule the hire to an alternative date subject to availability. If the Hirer chooses to reschedule, any deposit or payment made will be carried forward to the new booking date.
5. If, for any reason, the Owner is unable to provide the goods specified in the booking form, the Owner will notify the Hirer as soon as possible and provide alternative options. These options may include providing substitute goods of equal or higher value, adjusting the rental fee to reflect the changes, or cancelling the order.
6. Just Joy Events Ltd must be informed 3 days prior to the collection/delivery date if the customer wishes to change their collection/delivery date.
7. Customers may change the date of their event up to three times.