Delivery policy

1. Delivery charges are calculated from . the costs are calculated during checkout based on  the destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

 

2.The delivery (Delivery and Pick-up) charge exclude GST, starting from $100.00NZD for the Upper & Lower North Shore、Auckland City and Central Auckland;  Hibiscus Coast、Waitakere & Huapai for $150.00NZD;  Manukau North 、Orewa& Howick for $180.00NZD;  Manukau South for $200.00NZD.  For more information, please email us to discuss.  Please find your area on the area map at the checkout with selecting ‘Delivery’.

 

3. A distance of 20km or under. If further than 20km, customers will be charged an additional $3.00 per km. The delivery charge is provided on the individual customer invoice.

 

4. Please note that the prices quoted on the DELIVERY on Just Joy Events website do not include a delivery fee, unless stated otherwise.

 

5. Please note that some items are for delivery only. Please see the website [justjoyevents.co.nz] for details on the items that are for delivery only

 

6. Help with item set-up is NOT included in the delivery charge. Delivery take place from door-to-door.

 

7. Customers must check that they are happy with their item[s] and notify Just Joy Events at the time of delivery if they observe any prior damage to their item[s].

 

8. Delivery is strictly a “DROP & GO” service at an easily accessible, ground level or in garage premises. Hired items must be located at an easy access point on street/ground level by an entrance/loading dock for easy delivery/pick up. Beyond these locations will incur an extra charge.

 

9. Please ensure that the entrance into the venue and set up location does not have sharp corners along the way or close walls/objects adjacent to the doors which will be used (this also applies to access through lifts), as some of our bigger items are 2.4m long and unable to bend. Please advise if there are many stairs (15+ steps) or vehicle parking to get into the venue is more than 40 meters, as some of our walls are very heavy and additional staff may need to be placed on the job. Our backdrops and hire props will only be set up in a place that is suitable. We have the right to cancel if access to the desired location is too difficult; unsuitable, unsafe or there is a risk to our property being damaged - in this instance refunds would not be offered.  A flat and even surface with little to no wind is need for setting up our backdrops outdoors.

 

10. Set up, delivery and collection times are an indication only however Just Joy Events Ltd will try their best to meet these times. It's advised to allow at least 2 hours prior to the event starting time. If the customer needs the set up to occur at a time closer to the event starting time the customer must communicate that to Just Joy Events Ltd to ensure it can be met. Just Joy Events Ltd can only agree to changes to these times if it is able to be met within our schedule, please note up to 20 bookings can be in our schedule for one day. If a change to times can not be met resulting in a cancelled booking we will refund based on our refund policy.

 

11. The Client understands that items which are sent via courier or freight carry the risk of damage and delays,

 

12. The Company is not liable for any delays caused by circumstances beyond their control, or breakages in transit.

 

Extra charges may apply if: 

• You wish for your items to be taken beyond ground level of a building

• Your event space is more than 20m from where our truck can park or pull up

• If your items need to pass via stairs, elevators, escalators or a steep descent.

• If you require a large quantity of items, a labour fee may be added to cover for staff time taken to load and unload the truck.

• If you require a drop off or pick up outside the hours of 9am-5pm on Fridays and Mondays (e.g. weekends, midnight pick-ups and public holidays etc.)

• Locations/Venues with difficult delivery/pick up entrance/loading dock access may incur additional charges.

• Bump in is when the Hirer is ready to receive the items without delay. Access to the venue must be available at the agreed delivery and collection time. If access is not available an additional fee may be charged.

• Bump out is when items are cleaned and packed up by the Hirer and items are ready to be picked up without delay. Any delays will incur an additional charge.

 

 

SET UP / PACKDOWN

 

1.If Just Joy Events Ltd have not been advised the location for the set up at the venue and cannot contact the customer, Just Joy Events Ltd Ltd will set up in a location they feel fits best.

 

2.Should you require a backdrop to be moved during your event, this will cost an additional charge to cover additional time and travel.

 

3.Access to the venue must be available at the agreed delivery time. If access is not available an additional fee may be charged.

 

 

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