FAQs

You can select a delivery date at checkout and we deliver to your requested delivery address ourselves so we can guarantee your order will be delivered on your selected date. Please place your order at least one or two days prior to the date of delivery.

We do NOT give a specific delivery time as it depends on other delivery schedules as well. We do deliveries between 10:00am - 5:00pm from Monday to Friday and from 10:00am - 3:00pm on Saturday. Exceptions are made for events and garlands when discussed beforehand. Please contact us through phone or email to discuss the time with us before you place the order.

Of course you can. The personalised message should not be longer then seven words so it makes an impact.

You can request any colour Scheme or theme. We have a variety of colours and styles. As well as themed balloons from all your favourite characters.

If you wish to cancel your order, please inform us of your cancellation. Cancellations made 90 days or more in advance of the event date, will receive a 100% refund minus administration fee $50. Any items already purchased by Just Joy Events Ltd for your hire/event will be charged to the client. If you inform us of your cancellation between one to four week before your event, a 25% refund of your deposit will be given. If you inform us within four weeks or more before your event, a 50% refund of your deposit will be given. Cancellations informed within one week before the event will have no refund of deposit. More details are in Terms & Conditions. No exceptions.

We are an online only business, we have photos and measurements on the website to help you decide which items are best for your event. If you have queries please call or email us and we can assist.

Our props rental standard period is three calendar days from the start date of the rental. For example, Monday to Wednesday or Tuesday to Thursday. If collecting on Friday or Saturday, and returning on Monday, the standard three-days rental rate applies.

Yes, all hires require payment of a bond. Your bond is returned within three – seven days of your hire return provided all items are clean, damage free and in working order.

Additional hire charges will apply from the scheduled end of your hire period, until the actual return date.

Unfortunately we are unable to offer a refund for unused hire items.

Yes, we charge the replacement cost for all damaged, broken and missing items. If the damage or loss is greater than the amount of bond paid, you will need to pay the balance. You are responsible for all items during the hire period, so please ensure all equipment is secured when not in use and protected from the weather.

Customers are required to provide a deposit to secure their item[s], which is calculated at 50% per rented item, which is inclusive of GST. The deposit due date is provided on the individual customer invoice. On payment of the deposit, We will keep an item available for the customer for their specified event date.

We accept bank deposit、credit card and cash method.

If the date of the event is changed, the client does not have to pay anything, but will need to inform us three day before at least to check if the item is still available on the day of the change. If the customer wishes to change the pick-up/delivery date, he must notify us 3 days before the pick-up/delivery date.

Yes, all products for hire needs to be cleaned by the customer after use before being returned. We charges a 25% fee of the total hire cost if rental products are not clean when returned.

Yes, we can work with any event planning company alongside our own. Send us an email for more details.

We will arrange the return day with you at the time of booking. It is important to stick to the day arranged as we may have bookings waiting to collect the items your have hired.

Yes, we do both delivery methods. The deliver cost is depending on your location, please contact us before you booking.

Yes, we are more than happy to set up your wedding/event decorations to be all ready for you when you arrive for your event. We also take out the hassle of you organising the Packdown at the end of the night/next day – our team will come in at the end of your event and pack it for you and take it back to our Showroom. Please ask us for costs of our Set Up and Packdown services when enquiring.

Please reach out to our team and we will advise our availability.

Out last collection is 12.30pm, please reach out if you have specific requirements.

Yes we can travel, there will be additional travel charges, please contact our team for pricing and availability.

Sometimes the sun isn't shinning bright like we need it too be! In the case of wet weather we recommend that you have a back up location in mind that we can set up in (Allowing enough space for the whole set up). Or we are flexible with postponing to another date. We can make this decision to postpone 24hours prior.

Unfortunately not. All of our props are provided on a hire basis whereby they must be returned when we arrive to collect after your event.Anything other than balloons must be returned to us. Any missing items will need to be returned.

Our smaller arrangements require no set up time. Our larger installs can take anywhere from 1 hour plus. We will discuss the set up time with you an arrange a finishing time that ensures your decor is completed for when you need it.

Helium balloons are sensitive to temperature changes. Cold air causes helium to shrink which makes the balloon appear to deflate although it still floats. Heat can cause the helium to expand and the balloon to burst. Latex balloons are also sensitive to light, and balloons of any kind are weakened by dirt and dust.

It goes without saying that with balloons, their lifetime is affected by the condition they are in. If you keep them indoor with no direct sunlight, air conditioning, or heating running in the room, they will last up to a few weeks or a month. ​When balloons are oxidised, they will loose their natural shine and become matte and dull in appearance, confetti balloons will become cloudy. Balloons will also shrink faster on a cold winter night or in a room with air conditioning. With outdoor installation, balloons may oxidise as quickly as in half an hour. Some balloons may pop randomly on a really hot day. Generally you can only assume outdoor garland to last for the day.

Given the organic nature of garlands, no two garland can be made exactly the same. The colours and composition will be the same (or a close match), however the shape or the end result will never be identical to your inspiration photo. We have a certain formula in working out the amount of balloons we use. Please note that your garlands may appear shorter or longer due to its natural curves. Garland length is measured when they lay flat and straight.

There are a few options - you can pop the jumbo balloons and take the rest home, you can onsell them, or you can get the kids to pop the balloons and they'll have the best time of their lives. Bump out fee applies if you require us to remove the balloons after the event.

Our Helium or floating balloons last about 48 hours . We DO NOT guarantee a longer time than this, because it depends on the weather and conditions of the place. Usually if taken the appropriate care and are not exposed to extreme temperature changes they can last several days.

Our Helium or floating balloons last about 48 hours . We DO NOT guarantee a longer time than this, because it depends on the weather and conditions of the place. Usually if taken the appropriate care and are not exposed to extreme temperature changes they can last several days.